Auurra Privacy & Account Deletion

Updated 14 November 2026

About Auurra

Auurra manages cylinder stock, business documents, customer sites and team access. For privacy or account questions, contact auurra.official@gmail.com.

Information used

Google sign-in provides your account identity, name and email. Auurra stores the business records you enter, such as customers, sites, cylinder movements, documents, signatures and contact details. Support reports can include error details, app version and screenshots you attach.

Location and notifications

Location is used for site locations and delivery tracking when you permit it. Trip information is shared with authorised company users and assigned recipients. Notification tokens are used to deliver relevant alerts. Camera access supports QR scanning. You can manage permissions in device settings.

Optional voice entry

When you tap the microphone and grant permission, your device or browser speech-recognition service converts Hindi or English speech into text. That service may process audio online under its own privacy terms. Auurra does not store audio recordings for this feature. The transcript is used to prepare a draft on screen; only the business details you confirm and save become a document. Listening stops when you leave the voice dialog or put the app in the background. You can type instead and revoke microphone permission in device settings.

Storage and sharing

Auurra uses Google Firebase services for authentication, cloud records, storage and notifications, and Google Maps services for maps/routes. Authorised company users see records according to their role and assigned sites. Payment details and references submitted on the website are used for payment verification; never submit your UPI PIN or banking password to Auurra.

Retention and deletion

Request deletion of your Auurra account and associated personal data below, or email auurra.official@gmail.com from your registered email. Support verifies ownership before processing. Deletion is not immediate. Business documents shared with other users and records that must be retained for legal, accounting, security or dispute purposes may be retained; support will explain any applicable exceptions. Account deletion is different from deleting a company or resetting its stock.

Request account deletion without the app

Email auurra.official@gmail.com from your registered email with the subject “Auurra account deletion request”. Include your registered email and company name to help identify the account. Do not send passwords, OTPs or banking PINs.

Email deletion request

Or use Auurra → More → Need Help → Account & Privacy. Requests require verification; submitting a request does not immediately erase data.